Front office agent
Answers patients in your practice's voice and keeps the schedule full, so patients always hear back.
- 5 skills · 14 tasks
- Priced by the task
What it handles
The jobs it takes off your team. Pick one to see everything it does.
Patient messages
Answers patient messages in your practice's own voice.
- Answers patient messages
- Resends messages that didn't go through
Scheduling
Reschedules visits, fills cancellations and books from the waitlist.
- Reschedules by conversation
- Fills cancellations and no-shows
- Books from the waitlist
- Checks intake packets
- Closes referrals
Patient recall
Finds patients who are due and gets them booked.
- Finds patients who are due
- Reaches out in your practice's voice
- Books the visit or hands it to your team
Reporting
Builds the reports you ask for, the moment you ask.
- Delivers scheduled reports
- Answers questions with a report
Task queue
Works through your task queue and hands back what needs a person.
- Works the task queue
- Hands back what it can't resolve, with notes
Hands to a person when
These always wait for someone on your team. You approve first.
A message needs a clinical answer
It goes to the right provider, with the history attached.
A patient asks for a person
They reach someone on your team right away.
A booking it can't fit
It offers the options it found and lets your team choose.
Works inside your tools
It signs in to the software you already use, and works there the way your team does.
Your EHR
Reads the chart and the visit history.
Your schedule
Books, moves and fills visits.
Text and email
Answers patients in your practice's voice.
Priced by the task
You pay for each task it finishes. If an agent ever costs more than the staff time it saved, we waive the difference.
