- Hosting
- Servers MyRelay owns, securely hosted in a HIPAA-compliant data center in the United States, run to HIPAA and cyber-security standards.
- AI model
- One model on our own server, trained and evaluated on your practice's own completed work.
- Data
- Practice and patient data stay on servers MyRelay owns, and our own model is the only AI that reads them.
- BAA
- A direct BAA with MyRelayAI, LLC, signed before any agent runs. On Myriad, it adds to your existing BAA.
- Access
- Read tools and write tools are kept apart. Writes happen only inside a task.
- Approvals
- Anything that moves money or contacts a patient starts in approve-first mode.
- Records
- Every action is recorded and reversible: what was read, what changed, and when.
- Patient contact
- TCPA consent checks, quiet hours, frequency caps and opt-outs, across every agent.
- Integrations
- Each connection is consented to separately.