Who these terms are with
MyRelay is run by MyRelayAI, LLC, in partnership with Myriad Systems. When your practice turns MyRelay on, these terms are between your practice and MyRelayAI, LLC.
Using MyRelay
Your practice decides which agents run and what each one may do.
- Anything that moves money or contacts a patient waits for a person's approval, until your practice chooses otherwise.
- Every task leaves a record your team can review: what was read, what changed, and when.
- Anything an agent can't finish goes back to a person, with notes.
Pricing and credits
MyRelay is priced by the task. Larger tasks are charged once they're finished. Smaller tasks are charged by the work they use.
One credit is 10 cents. Myriad accounts include 800 credits a month, at no cost. Every credit shows on your statement beside the staff time it replaced.
The guarantee
If an agent ever costs more than the staff time it saved, we waive the difference, and you'll see it on your statement.
“In each Billing Period, the total charged for Agent Credits, including metered overage and Service Credits consumed by Automation Agents, shall not exceed the Staff-time Value of the Tasks Completed in that period, and no single Task shall be charged more than 80% of its Staff-time Value; any excess is waived and shown on the statement.”
- Outside the guarantee: services your practice uses itself (texts, faxes, storage, AI charting), the agent-access fee, and outcomes, such as a payer paying, a patient replying or a denial being overturned.
Questioning a task
Every task has a 30-day window. If a task looks wrong, raise it within 30 days and a person reviews it.
Your data
Your practice's data stays yours. It's stored on servers MyRelay owns, securely hosted in the United States, and covered by the Business Associate Agreement.
Stopping
Your practice can stop any time, and keeps its records.
Changes to these terms
When these terms change, we tell practices before the change takes effect, and the date at the top of this page moves.